Client IT Manager

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Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

The Client IT Manager will be responsible for managing and overseeing IT services provided to clients, ensuring high levels of client satisfaction and efficient resolution of technical issues.

This role involves providing strategic technology advisory services to clients, understanding their IT needs, and coordinating with internal teams to deliver effective solutions.

The Client IT Manager will maintain strong relationships to support business growth and technological advancement.

Responsibilities

• Client Relationship Management:
• Act as the primary point of contact for clients regarding IT services.
• Develop and maintain strong, long-term relationships with clients.
• Understand clients' business objectives and IT needs, and ensure services align with their goals.
• Service Delivery Management and Problem Resolution:
• Oversee the delivery of IT services to clients, ensuring high-quality and timely support.
• Coordinate and collaborate with internal IT teams and Business Units to resolve client issues and improve service delivery.
• Monitor service performance and client satisfaction, and implement improvements as needed.
• Maintain up-to-date knowledge of IT systems, software, and hardware relevant to clients.
• Advise both clients and internal teams on best practices for problem resolution and IT service optimization.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Technology Advisory:
• Provide strategic technology advice to clients, helping them leverage IT to achieve business objectives.
• Conduct regular technology reviews and assessments, recommending improvements and innovations.
• Stay updated on emerging technologies and industry trends to offer clients forward-thinking solutions.
• Documentation and Reporting:
• Prepare and maintain documentation related to client IT services.
• Generate regular reports on service performance, project status, and client feedback.
• Present reports to clients and internal stakeholders, highlighting key metrics and improvement areas.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., ITIL, PMP) are a plus.
• Minimum of 5 years of experience in IT service management (Inhouse or service provider) or a related role.
• Strong understanding of IT infrastructure, including networks, servers, and software.
• Proficiency in IT support tools and systems, such as ticketing systems and remote support software.
• Knowledge of cybersecurity best practices and data protection regulations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple clients and projects simultaneously.
• Availability to work outside regular business hours as needed for client support and project deadlines.