Client Executive

Client Executive

Malaysia

About us

Lion & Lion is an award-winning, digital agency operating in Asia focusing on delivering impact to their clients businesses with an integrated, data-driven and strategically led approach to digital marketing.

With offices in Kuala Lumpur, Singapore and Jakarta with more than 180 digital experts, Lion & Lion has a prestigious and growing portfolio of clients!

About the job

The Client Executive (CE) is responsible for being the key liaison between Clients & the Agency, driving the successful end-to-end execution of campaigns including effectively managing multiple accounts simultaneously. You will manage day-to-day Client relationships, coordinate & work tightly with cross-functional Agency teams, and ensure that all projects are delivered on time, within budget & aligned with the Client's goals.

You will be reporting directly to a Client Manager.

If you're passionate about advertising, thrive in fast-paced environments, and love to learn the ropes of being a great Suit, this role is for you!

This position will be based in our Kuala Lumpur office.

Your role

Client Relationship Management:

• Develop and maintain effective relationships with key stakeholders, understanding their business needs, industry trends, and goals.
• Act as a trusted partner, fostering respectful and productive working relationships across all levels within the organization and with Clients.
• Proactively manage regular communication, ensuring Client satisfaction and project success.

Project Coordination & Delivery:

• Collaborate with internal teams (Creative, Social Media, Media, Strategy, etc.) to manage projects from brief to completion, ensuring timelines, budgets, and deliverables stay on track.
• Prepare and support Client presentations, proposals and reports, providing insights and recommendations.
• Coordinate processes across multiple accounts, ensuring smooth project execution and high-quality outputs.
• Ability to work in a fast-paced environment and meet tight deadlines.

Quality Assurance & Feedback:

• Review and quality-check deliverables with keen attention to detail before submission to clients.
• Gather and communicate Client feedback to ensure effective revisions and continuous improvement.

Skills & Qualifications:

• Strong understanding of Client industries, market trends, and competitor landscapes.
• Critical thinker with the ability to propose solutions and show enthusiasm for learning.
• Excellent communication skills, with an engaging and professional style that enhances Client relationships.
• Organized, efficient, and able to prioritize tasks while streamlining processes.
• Ability to see the bigger picture, contributing to long-term objectives while delivering daily excellence.
• Problem-solving mindset and a team player who thrives in a collaborative environment.
• Passionate and proactive in delivering outstanding results, meeting tight deadlines, and driving client success.
• Excellent organizational and project management skills, with the ability to juggle multiple tasks.

Your profile

• Bachelor’s degree in Advertising/Communications/Marketing/Public Relations/Integrated Marketing
• 1-3 years of experience in digital marketing agency
• Have an understanding of digital marketing and grow that knowledge base through work experiences
• Exceptional attention to detail, analytical and quantitative skills
• Internet research and PowerPoint skills are a must
• Ability to write content and other marketing materials as indicated by supervisors is a plus
• Must have excellent communication skills and be able to work independently and multi-task in a team-oriented environment

What can you expect from us

• Learn and work with some of the best online marketers in the world.
• Get the opportunity to build a huge, meaningful professional network.
• Work with a dynamic and highly motivated team with flat hierarchies.
• Experience a great working atmosphere in an international environment.
• Challenging tasks with direct responsibility.
• Greater knowledge about online marketing and its newest trends.