Claims Processing Associate, Asia | Petaling Jaya, MY | Hybrid

Claims Processing Associate, Asia

QBE Insurance Petaling Jaya, Malaysia Apply now Posted 5 days ago Hybrid Job Permanent Competitive

Primary Details
Time Type: Full time
Worker Type: Employee
This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.

Your New Role :

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective communication with customers.
• Raise and authorize claims payments for valid invoices and within authority limits.
• Settle fast track claims wherein invoices are already available.
• Journal payments into claims.
• Triage emails to correct claims handlers.
• Make contact with another party to clarify contents of an invoice/ document.
• Identify recovery opportunities on claims.
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
• Ensure all required documents are complete before a hand-off to the Recoveries team.

About You:

• Bachelor's Degree or equivalent combination of education and work experience.
• Customer service skills.
• Proficiency in MS tools.
• Analytical and negotiation skills.
• Excellent verbal and written communication skills (English).
• Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
• Preferably with Case Management Skills.
• Preferred Basic Knowledge of Insurance.

About QBE
At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.
QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.
Benefits
Excited to share our comprehensive benefits package at QBE!
Flex and hybrid working options
Work from home policy
Paternity leaves matching with maternity leave
Well-being programs
Pensions
Medical benefits
Globally, access to online learning via LinkedIn Learning
On top of annual leaves, 3 additional days off (Family care leaves)
Study leave
Marriage leave
Internal Appreciation program with points to redeem nice merchandise and life experiences
Join us and enjoy a work environment that values your well-being and personal growth!
Your career at QBE - Let's make it happen.
Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 29/04/2025 11:59 PM

How to Apply:
To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.