Claims Processing Analyst, Asia (12 months contract) | Petaling Jaya, MY | Hybrid

Claims Processing Analyst, Asia (12 months contract)

QBE Insurance Petaling Jaya, Malaysia

Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide technical support to the team and assistance to the team leader by being the subject matter expert on the process he/she is handling.

Your New Role:

• Assist with day-to-day claims management from different line of business
• Maintain comprehensive knowledge of insurance guidelines and policies.
• Adhering to local and international regulatory requirements
• Build and maintain relationships with stakeholders.
• Manage Co / RI claims submitted by different intermediaries
• Work alongside LOB managers in implementing and maintaining claims management strategies.
• Act as an escalation point for customer complaints.
• Work alongside the team to support distribution partners
• Support process improvement through negotiation and dispute resolution.

About You:

• Relevant experience in General Insurance claims handling
• Management of complex and/or high value claims.
• Tertiary Degree or equivalent combination of education and work experience.

About QBE
What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits
Excited to share our comprehensive benefits package at QBE!
Flex and hybrid working options
Work from home policy
Paternity leaves matching with maternity leave
Well-being programs
Pensions
Medical benefits
Globally, access to online learning via LinkedIn Learning
On top of annual leaves, 3 additional days off (Family care leaves)
Study leave
Marriage leave
Internal Appreciation program with points to redeem nice merchandise and life experiences. Join us and enjoy a work environment that values your well-being and personal growth!

Skills:
Analytical Thinking, Claims Administration, Claims Resolution, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Advising, Intentional collaboration, Managing performance, Process Compliance, Process Improvements, Risk Management, Stakeholder Management.

Application Close Date: 29/04/2025 11:59 PM

How to Apply:
To submit your application, click 'Apply' and follow the step by step process.

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.