Chief Strategy Officer

Job Purpose:

The Chief Strategy Officer (CSO) is a strategic leadership role responsible for developing and executing the bank's long-term vision, mission, and strategic objectives. The CSO will oversee corporate strategy and performance, customer journey, sustainability, and branding & communications to ensure alignment with the Bank's overall goals and the evolving Islamic banking landscape in Malaysia.

Job Responsibilities:

• Develop and implement a comprehensive corporate strategy aligned with the Bank's mission, vision, and values.
• Conduct thorough market analysis, competitive intelligence, and industry trend analysis to inform strategic decision-making.
• Oversee strategic planning processes, including setting goals, objectives, and key performance indicators (KPIs).
• Monitor and evaluate the effectiveness of strategic initiatives and recommend necessary adjustments.
• Establish a robust performance management framework to measure and track the Bank's performance against strategic objectives.
• Develop key performance indicators (KPIs) and metrics to assess the Bank's financial and non-financial performance.
• Conduct regular performance reviews and provide insights to senior management.
• Define and enhance the customer journey across all touchpoints.
• Identify opportunities to improve customer experience and satisfaction.
• Drive customer-centric initiatives and ensure alignment with the Bank's overall strategy.
• Develop and implement the Bank's sustainability strategy and ESG initiatives.
• Ensure compliance with environmental, social, and governance (ESG) regulations and standards.
• Build a strong sustainability culture within the organization.
• Develop and manage the Bank's brand identity and positioning.
• Oversee corporate communications and public relations activities.
• Build and maintain strong relationships with media, industry associations, and other external stakeholders.
• Collaborate with other departments to ensure alignment with the overall corporate strategy.
• Foster a culture of innovation and collaboration across the organization.
• To perform other duties as assigned and support specific assignments from time to time.

Qualifications / Certifications:

• Bachelor’s Degree in any relevant field.
• Professional Certification in Accounting / Business / Investments-related is highly preferred.
• Minimum 10 years’ working experience in Strategy / Management Reporting / Financial Reports or any related discipline.
• Sound knowledge in banking and digital bank.
• Strong communication and interpersonal skills.