Chief Concierge - Park Hyatt Kuala Lumpur

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You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Chief Concierge is responsible to assist the Front Office Manager in managing the guest service department as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Chief Concierge is responsible to assist the Front Office Manager in managing the guest service department as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualification

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in hospitality/hotel management.
• Minimum 2 years work experience as Manager - Concierge or Assistant Manager - Concierge in the hotel industry is preferred.
• Comprehensive knowledge of concierge services, including guest relations, local attractions, dining recommendations, and transportation options, to provide personalized assistance and recommendations to guests.
• Good leadership, interpersonal, problem-solving, and organizational skills are essential.