Checkout Manager

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

Reporting to the Customer Relations Manager, the Checkout Manager manages and supervises a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your assignment

1. Manage a team of cashiers including recruitment, performance management, training and development, and succession planning of the team.
2. Ensure resource planned activities are met and monitor and manage the flow of customers throughout the checkout to ensure customer satisfaction.
3. Handle professionally all customer queries, complaints, and perform service recovery if necessary.
4. Be knowledgeable about customer shopping experience and analyze customer-related and financial key performance indicators for business and functional improvements.
5. Work with external and internal partners to come up with solutions that support an efficient, safe, and secure working environment and shopping experience.
6. Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.

Qualifications

1. You have proven experience of at least 3 years in a leadership role managing a large team of co-workers in a retail environment.
2. You are a leader who shares knowledge and experience and creates a strong team spirit.
3. You are customer-service focused with the ability to find solutions for customers and operational issues.
4. You are a problem-solver with strong analytical and numerical skills.
5. You have the energy and drive to deliver and the ability to manage stressful situations.

Additional Information

You are invited to this Life at Home Journey with IKEA. Your job application will be prioritized when you complete the Life at Home Journey with IKEA.

Please apply by 5 November 2024.