Chapter Lead, Delivery Coach

The Lead Coach enables Domain Leadership, CIOs, COOs, and Business/Function Heads to deliver high quality, right first-time impact from our investment spend by orchestrating and leading Domain-wide delivery improvements.

You are successful in this role when you enable teams to achieve measurable outcomes by driving execution certainty and improving team performance and become a trusted partner to key stakeholders where you are assigned.

To do this, you must have:

1. Courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”
2. Mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”
3. Leadership to drive solutions at multiple levels
4. Bias for action to take ownership and accountability of execution
5. Executive presence to influence senior executives

Drive the refinement, prioritisation, and execution planning of Delivery transformation roadmap with the Domain Leadership using insights and business storytelling based on data.

Orchestrate and actively facilitate closure of measurable, tangible, impactful initiatives that directly impact Delivery.

Drive alignment of transformation agenda with Domain priorities and Bank’s broader strategic goals.

Business

Act as a trusted advisor for delivery teams, CPOs, HTLs, and be co-accountable to delivery.

Work closely with the delivery teams and support key roles like CPO and HTL to embed and sustain best practices on the ground.

Identify and proactively execute initiatives that improve productivity at Domain/Program level.

Ensure all work contributes to the Domain Scorecard and is tracked quarterly via clear OKRs and KPIs.

Coach Domain/Program leaders to push decision making to the frontline to reduce time to market.

Collaborate, co-create, and mobilise people by bringing them together into change agenda.

Proactively work with the Domain/Program to improve delivery certainty.

Review the Domain org design and delivery performance regularly and constantly seek to 'shift left.'

Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.

Governance

Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the country/business unit/function/XXX team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Processes

Identify process improvement levers using insights and lead the removal of organizational impediments constraining productivity, quality, flow, early risk mitigation and continuous improvement across Domain/Program.

Continuously seek to improve the org design of the Domain to minimise handoffs and dependencies.

Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Domain to improve delivery performance, productivity, and efficiency.

People & Talent

Be accountable for the growth of Delivery Coaches including career roadmap, skills growth, leadership development and performance management.

Continuously align capability of Delivery Coaches to the strategic roadmap - coaching, mentoring and training their people to grow and improve.

Coach hive leadership on servant leadership, improvement roadmaps, product roadmaps with clear customer focus and benefits.

Skills and Experience

Product Ways of Working Expertise

Product ways of working involves guiding teams and leaders in adopting and maturing a product-centric delivery approach. This includes fostering product culture, focus on product strategy, enabling product teams, driving good product discovery, data-driven decision making and embedding continuous improvement.

Change Activation Expertise

Expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies.

Delivery Performance Improvement Expertise

Focused on enhancing the efficiency and effectiveness of the delivery processes via data-backed insights. Ability to identify areas for improvement on Software Delivery (DtW) using data, develop and implement solutions, and monitor and evaluate the effectiveness of those solutions over time.

Qualifications

Certifications are desired (Scrum Master, Product Ownership, ICAgile, LeSS, etc.) as long as backed by extensive hands-on experience on software engineering and product management.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.