Change Management Manager

JOB SUMMARY

Reporting to the Change Management Head, this is a Change Management managerial role within a Transformation Office team to oversee related change management strategy development and operationalization, across the life cycle for the implementation of complex, large scale strategic transformation from projects to portfolio.

JOB SCOPE

Strategic Change Leadership:

• Identify and proactively address changes impacting the organization, initiating timely and effective change management strategies.
• Collaborate with stakeholders to develop comprehensive strategies aligned with transformation objectives for seamless adoption.

Change Planning & Execution:

• Conduct thorough analyses, including stakeholder assessments, change impact assessments, and readiness surveys, to anticipate challenges and devise actionable solutions.
• Develop and implement detailed change management plans incorporating change networks, impact assessments, and engagement initiatives.
• Oversee the execution of change strategies, ensuring timelines, scope, and budgets are met effectively.

Stakeholder & Communication Management:

• Cultivate strong stakeholder relationships to secure support and buy-in, aligning initiatives with organizational policies.
• Manage and execute communication plans using diverse channels such as newsletters, Yammer, roadshows, and town halls.
• Create impactful change narratives and materials to enhance engagement and understanding.

Monitoring & Continuous Improvement:

• Measure the effectiveness of change initiatives through KPIs, including adoption rates, resistance levels, and employee satisfaction.
• Maintain and improve Change Management Playbooks, ensuring alignment with best practices and organizational needs.
• Identify and mitigate risks to sustain successful transformation outcomes.

Team Leadership & Advisory:

• Manage and upskill subordinate teams, ensuring high-quality delivery of change management functions.
• Provide advisory services and training to internal stakeholders based on updated Playbooks and evolving organizational needs.

JOB REQUIREMENTS

• Expertise in Change Management: Proficiency in established methodologies (e.g., PROSCI, ADKAR, Kotter’s Eight Steps) and proven ability to lead impactful transformations.
• Strong Analytical Skills: Ability to assess stakeholder feedback, readiness metrics, and performance indicators to inform strategies.
• Exceptional Communication: Clear and persuasive verbal and written communication skills tailored to diverse audiences.
• Leadership & Collaboration: Proven ability to manage stakeholders, lead teams, and foster collaboration across departments.
• Practical Project Oversight: Demonstrated success in managing change projects within scope, timeline, and budget

JOB QUALIFICATIONS

• Malaysian citizen.
• Possess a bachelor’s degree in Business, Mass Communications, Psychology, Sociology or equivalent qualification from accredited higher learning institutions.
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level or equivalent as recognized by the Government.
• A minimum of 5 years of experience in change management or transformation programs, preferably within large organizations.
• Certifications such as Certified Change Management Professional (CCMP), PROSCI, CMI, PMP, Agile Certified Practitioner (PMI-ACP), or PRINCE2 are highly desirable.
• Candidate is required to present project portfolio related to change management that he or she has led as Change Manager.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview.