CelcomDigi Customer Service Executive - Urgently Hiring!

CelcomDigi Customer Service Executive - Urgently Hiring!

Join our dynamic team as a CelcomDigi Customer Service Executive at the Wingo Star Group Sdn Bhd in Bangsar, Kuala Lumpur!

As a full-time customer service professional, you will be the voice of our CelcomDigi brand, providing exceptional support and resolving inquiries for our valued customers. Your passion for service will make a real difference in enhancing customer satisfaction and loyalty.

Job Benefit (Top Reasons to work with WSG):

• Attractive remuneration package up to RM2600 (subject to experience) potential increment up to RM 1,000 upon confirmation.
• Earn additional monthly KPI incentives of up to RM2,000++ based on your KPI performance (the more you achieve, the more you earn!).
• No Shift Work.
• Monday to Friday (9 AM - 6 PM) & Saturday (9 AM-1 PM).
  Offer comprehensive, interactive, and fun training sessions to equip you with the skills and knowledge you need to excel.
• No experience? No problem – we provide all the training!
• Strategic working location (Above LRT Kerinchi Station).

Job Description (What is your mission?):

• Provide customer service for outbound calls related to telecommunication.
• Retain customers by educating them on new campaigns and product benefits.
• Up sell where appropriate to enhance customer satisfaction and meet targets.
• Deliver and educate existing customers on the benefits of the campaign or programs over the phone.
  Follow presentation guidelines, product fact sheets, and sales scripts to deliver exceptional service and maintain high standards.
• Provide accurate information about CelcomDigi’s offerings and pricing.
• Ensure customer information is validated and updated accurately, providing efficient and error-free service.
• Maintain detailed records of customer interactions and follow-up actions.
• Must be computer literate with good working knowledge of computer skills.

Job Requirement (Who are we looking for?)

• Strong communication skills in Bahasa Malaysia or English.
• Energetic, positive-minded, and a good team player.
• Committed, highly motivated, and looking forward to a rewarding career.
  Passion for delivering a positive customer experience and contributing to the success of the team.
• Entry-level candidates are WELCOME!

Join us in building a better world. Apply now!