Cash Solution Manager (Transaction Banking) - Johor (Commercial/SME)

Job Purpose: To acquire new clients and retain existing clients by maintaining excellent relationships in order to obtain revenue for the Bank. To manage, develop and grow an assigned portfolio of Cash Management clients and provide value-added engagement on e-banking sales. Facilitate, deliver and pursue all that is required to deliver and excel against achieving Transaction Banking Product Sales revenues and profitability targets.

Key Responsibilities

• Proactive management of new and existing clients within the assigned TB portfolio. Ensure the Bank’s share of wallet is grown and consistently maintained with the Bank’s account plan.
• Conduct sales calls to discover TB opportunities with existing clients and to secure new businesses from prospective clients.
• Develop an in-depth understanding of clients’ business requirements in order to provide innovative solutions on Cash Management or Trade Finance from the existing and planned TB suite of products and services.
• Establish and maintain good communication with clients to monitor and ensure targeted level of utilisations of facilities.
• Provide feedback and assistance to all areas within Transaction Banking. Incorporate voice of clients into ongoing plans and initiatives to drive continuous service improvements.
• Formulate and execute sales strategies to achieve agreed targets as set by department.
• Keep TB team informed of clients’ needs, trends and product/market intelligence for new product development/enhancements.
• Keep abreast of market development and factors which impact competitiveness of the products in order to strengthen CIMB’s competitive position in this field.
• Undertake market and industry analysis to identify new business opportunities.
• Negotiate the terms and conditions of such offerings and solutions with the clients, to help maximise revenue and profitability.
• Participate in client dialogues to outline and influence client coverage and revenue potential planning.
• Maintain a disciplined product-oriented sales management process ensuring sales planning and review is done on a regular basis to meet sales targets.
• Influence and negotiate clients and other business stakeholders to ensure a smooth deal implementation.
• Participate in marketing events and lead generation.
• Conduct regular client visits.
• Work with respective stakeholders for account planning and penetrations.
• Provide training for internal clients on new product launching/refresher training.
• Provide regular updates on deals and timely reporting for pipelines and mandates.
• Ensure all activities comply with regulatory and Bank's policies, procedures, and standards.