Business Technology Solution Analyst

Job Description - Business Technology Solution Analyst (240000YV)

Job Number:

240000YV

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As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Senior Business Technology Solution Analyst.

Job Summary:

A Senior Business Technology Solution Analyst (BA) is responsible for evaluating and improving General Insurance Core system end-to-end processes. Responsibilities include gathering and analyzing data, identifying business needs, creating documentation, and recommending solutions to enhance efficiency and productivity. The BA acts as a bridge between stakeholders, vendors, and IT teams to ensure that business requirements are effectively translated into technical solutions. Strong analytical, communication, and problem-solving skills are essential for success in this role.

Job Description:

• Understand, gather, and analyze business functional needs and requirements (As-Is-Process) and define (To-Be-Process) mapping back against General Insurance (GI) Core system and relevant internal & external front-end system for a change request or enhancement implementation.
• Work closely with business process owners to provide overall guidance in the fit-gap analysis to identify operational/business process inefficiencies and opportunities for improvement for the system used.
• Facilitate design sessions with the implementation team to define the solution.
• Investigate compatibility with the existing operating environment, assess cost-benefit factors that involve budgetary/resources impact to the organization, and work closely with internal stakeholders/business owners during the solutioning phase to derive a complete business case.
• Responsible for functional specification of end-to-end solutions delivery, deployment, system integration, and user acceptance of the product/system/application.
• Play a System Owner role for the module or application assigned to create, develop, manage the system development roadmap, and maintain a RSA/Change Request enhancement backlog.
• Perform requirement/idea request prioritization process according to business values and mandatory regulatory compliance deadlines (if applicable).
• Lead the application release planning and set expectations for the delivery of new functionalities with business stakeholders.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
• Highlight any potential concerns/risks and proactively share best risk management practices.

The Person:

• Degree Holder in Computer Science, Information Technology, or any other related disciplines.
• At least 8 years of working experience in the General Insurance (GI) industry, preferably in a Business Analyst role.
• Good knowledge of General Insurance-related systems and their operational processes is an asset.
• Sharp conflict management and problem-solving skills.
• Highly people-oriented with the ability to lead, drive, motivate, and coach.
• Strong IT Risk and governance management mindset.
• Good command of the English language (both spoken and written). Mandarin proficiency is an added advantage.
• Possess high leadership skills and effective communication skills.
• High level of integrity, takes accountability for work, and has a good attitude toward teamwork.
• Takes initiative to improve the current state of things and is adaptable to embrace new changes.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.