Business & Process Analyst (B&PA)

About Our Client

Our Client is a globally recognized entity known for its significant impact across various industries. It operates internationally, offering specialized expertise and services to a diverse clientele.

Job Description

1. Collaborate with and support IT Business Partners to produce project or pre-project documentation (Business / Benefit Cases).
2. Support the business in assessing current pain points and advise on areas of improvement.
3. Apply broad company knowledge and best practices to consider & assess already available options in relation to the business requirements, working towards the harmonisation of tools and processes across the region, functions and globally.
4. Engage with business stakeholders at all levels to identify, qualify, prioritise, and agree on business requirements, ensuring that business stakeholders express requirements and do not ask upfront for a solution.
5. Apply different techniques and tools to optimise the analysis and proactively share these best practices (and lessons learned) which may benefit the rest of the Business Partnering community.
6. Collaborate with and support the solution architects / development teams to identify and articulate options for potential solutions that meet the business requirements and make sure they are logical, feasible and cost effective.
7. Perform handover activities to other project team members, e.g. developers and testers, to ensure that the requirements and proposed design are clearly understood and agreed.
8. Obtain sign-off from the different stakeholders for Business Requirements, Solution Specification Document, and for final deliverables.
9. Acceptance and follow up: ensure that the final deliverables of a task or project meet the stated business requirements and have been delivered and measured against original design specifications.
10. Support the testing team during all the testing phases by reviewing and complementing the test scripting, as well as support end users during UAT. Also act as first point of contact tester e.g. high-level testing of solution to ensure no showstoppers before handover over to User community.
11. Provide support to the training department to ensure a smooth transition e.g. production of process and functional documentation. Conduct training where needed.
12. Providing support, and ensuring completion, of Business Change Management (BCM). Work collaboratively with Business Partner & Project Manager to ensure evaluation of the impact of process changes on people and that we have change management planning where necessary to manage resistance and facilitate adoption of new processes.

The Successful Applicant

1. Experience as a Business Analyst or similar role with Business Analysis responsibility as part of their role.
2. Experience in the Consultancy sector in a customer facing role is a plus.
3. Knowledge of core MS apps essential and understanding of MS Power Platform beneficial.
4. Analytical with a curious mind and a desire to understand why things happen, why processes are set up, and people's behaviours.
5. Ability to understand the big picture and strategic objectives, displaying organisational sensitivity.
6. Resilience to workload and pressure.
7. Excellent written and oral communication skills, able to clearly articulate ideas, solutions and recommendations to all levels of staff via presentations, walkthroughs and one-to-ones.
8. Ability to decompose/simplify complex ideas and present these back to the business in an understandable way at a proper level of detail.
9. Business focused with strong interpersonal and networking skills - establishing and maintaining solid, trusting relationships with project stakeholders at all levels.
10. Collaborative partners to project stakeholders and team members at all levels, demonstrating sound facilitation, negotiation and influencing skills.
11. Quality driven, taking ownership of and proactively seeking to resolve problems and issues.
12. Ability to work in a multicultural & multifunctional team.
13. Elevated level of autonomy and sense of ownership.
14. Positive attitude.
15. Capability to run end-users' interviews, take part in meetings and write high quality documentation in English.
16. Knowledge of more language(s) is a plus.

What's on Offer

• Attractive remuneration package.
• Be part of a globally recognised organisation.
• Enhance your stakeholder management skill.