Business Operations Executive (Fintech)

about the company
Randstad is partnering up with a leading Singapore-headquartered digital asset exchange platform. They are looking for a business operations executive to be based in Malaysia office in supporting their Singapore business operations.

about the job

Key Responsibilities

1. Oversee daily operational processes, ensuring efficiency and adherence to company policies.
2. Handle customer transactions, including bank account verification, deposits, withdrawals, and reconciliations for both fiat and cryptocurrency assets.
3. Collaborate with Compliance and Customer Success teams to align transactions with regulatory requirements and enhance the user experience.
4. Monitor Know Your Transaction (KYT) activities for cryptocurrency transactions, identifying any suspicious or non-compliant behavior.
5. Manage a diverse client base, ensuring transactions remain within set thresholds and resolving any issues.
6. Maintain accurate processing of fiat and cryptocurrency transactions with proper documentation and timely execution.
7. Prepare monthly trade reports for retail and corporate clients with a focus on accuracy and timely delivery.
8. Track and analyze system performance, identifying and addressing operational issues with senior team guidance.
9. Identify inefficiencies in operational processes and recommend workflow improvements.
10. Optimize transaction processing and internal workflows for enhanced operational efficiency.

Required Skills & Competencies

1. General Skills:

• Strong verbal and written communication skills in Chinese, Malay, and English (fluency in all three is required).
• Understanding of blockchain technology and crypto asset trends.
• Ability to multitask and prioritize workload, ensuring timely and accurate transaction processing, reporting, and compliance.

• Transaction Processing & Financial Acumen
• Compliance & Regulatory Knowledge
• Analytical & Reporting Skills
• Process Improvement & Efficiency

Experience & Qualifications

1. 1-3 years of experience in operations or financial services, particularly in transaction processing or payment systems (fiat and/or cryptocurrency).
2. Experience handling bank transactions, deposits, withdrawals, and reconciliations across fiat and cryptocurrency platforms.
3. Basic experience in regulatory compliance, preferably in fintech, cryptocurrency, or financial services.
4. Proficiency in spreadsheet tools (e.g., Excel) and basic reporting systems.

If you are keen to explore, kindly apply to the job ads above.