Business Operation Senior Officer

Job Description:

1. Daily Task: Order processing and WBS creation.

• Ensure orders/requests are processed according to BO checklist.
• Customer creation and shipping address in SharePoint.
• Ensure 100% WBS creation accuracy and send for Team Lead review and release for WBS.
• After approval, follow process flow to send for SO/PR creation and notify PM on WBS number.
• Timely processing of order within 1 working day after receiving complete necessary documents.
• Update ORV booking tracking log timely to track the order status upon receiving order from BU.
• Send final email to all notified orders that are booked with provided SO/PR and WBS number.

2. Revision: Planned revenue and Planned cost revision

• Update ORV adjustment & Cost revision tracking log whenever receiving revised costing sheet from BU.
• Upon receiving revised costing sheet, review and create a comparison table and impact calculation for the WBS.
• Thereafter, perform necessary changes in the system and notify relevant parties on the changes.
• Timely processing of revision order within 1 working day.

3. Consistent documentation exercise executed

• Complete documentation saved in SharePoint within 2 working days after sending notified email to relevant parties.
• Assist BU when requesting necessary documents.

4. Support: To Business Unit & Delivery Team

• Assist the customer promptly whenever issues are raised and ensure immediate resolution.
• Take the initiative to go the extra mile in addressing and settling any issues.

5. Report: Monthly

• Assist on RHQ report (Monitoring and actual cost more than planned cost) based on handling BU.
• Given 5-7 working days for RHQ report.
• Check discrepancies on ORV report based on handling BU after every month closing.
• Given 1st day of new month before 3pm.

6. Backup: within the team and assist on assigned Ad Hoc tasks if any.

Education/ Certification:

• A degree in business, accounting, or finance.
• 2 to 3 years of experience in a similar role.
• Certification which is equivalent.