Business Office Assistant (SHIFT)

About the role

CENGILD G.I. MEDICAL CENTRE is seeking a dedicated and organised Business Office Assistant to join our team in Bangsar South, Kuala Lumpur. This is a full-time position providing administrative support to ensure the smooth running of our medical centre. The successful candidate will play a vital role in supporting our medical staff and patients.

What you'll be doing

1. Greeting and assisting patients at the reception desk
2. Scheduling and managing appointments
3. Handling telephone inquiries and messages
4. Maintaining accurate patient records and files
5. Preparing and processing medical invoices and payments
6. Ordering and maintaining office supplies
7. Providing general administrative support to the medical team

What we're looking for

1. Previous experience as an administrative assistant or similar role in the medical or healthcare industry
2. Excellent verbal and written communication skills
3. Strong organisational and time management abilities
4. Proficient in using office software such as Microsoft Office
5. Ability to work well under pressure and multitask effectively
6. Friendly, professional and customer-service oriented
7. A keen eye for detail and a commitment to accuracy

What we offer

At CENGILD G.I. MEDICAL CENTRE, we are dedicated to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

1. Comprehensive medical and dental coverage
2. Generous annual leave and sick leave entitlements
3. Opportunities for professional development and training
4. Positive work culture with regular team-building activities
5. Modern and well-equipped office facilities

Admission:

1. Assist with patient registration and admission through the system.
2. Ensure all necessary documents are attached to the patient’s folder and sent to the appropriate ward.
3. Advise patients on hospital charges, payment methods (deposits), and Guarantee Letter coverage.
4. For self-pay patients, ensure sufficient deposit is collected via cash, credit card, or banker’s cheque.
5. Issue receipts for received deposits.
6. For corporate clients, insurance, or MCO cases, collect the medical card while awaiting the Guarantee Letter.
7. Verify that the company has a credit facility with the hospital for any Guarantee Letter.
8. Inform the respective ward of the patient's admission.
9. Arrange for the patient’s admission, including transportation (e.g., by wheelchair), ensuring a porter accompanies the patient and that the patient’s notes are sent to the correct ward.
10. Perform the pre-admission process, ensuring the Admission Letter and relevant documents for any scheduled operation are checked and pre-arranged before the admission date.
11. Review the Charge Form to ensure:
12. All order entries are keyed into the system.
13. The attending doctor’s bill is processed. If not, contact the doctor or their clinic nurse to enter the professional fees.
14. Include any relevant additional charges (e.g., admission fee, lodger fee, etc.).
15. Before finalizing the bill, ensure that all pharmaceutical items have been entered into the patient’s account by pharmacy staff. Finalize the bill:
16. Verify and check the bill.
17. Calculate room charges and any excess for GL cases and collect the difference.
18. Fax the final bill to the respective Insurance/MCO/Corporate companies and follow up to obtain the final Guarantee Letter before discharging the patient.

Cashiering:

1. Collect full payment and issue an Official Receipt.
2. Follow hospital procedures and guidelines for handling and receiving payments from patients.

Daily Closing:

1. At the end of the shift, generate the Cash Handover Summary and reconcile it with actual daily collections.
2. Place all cash into the white envelope and complete the required details on the envelope.
3. Ensure all cashier handovers are completed and in order.
4. Drop all types of collections into the safe box.

Other Duties:

1. Handle inquiries from patients, customers, and visitors.
2. Collect deposits and additional payments from patients.
3. Adhere strictly to the hospital’s procedures and guidelines for handling payments.

Requirements:

1. SPM or Diploma/Degree in Administrative/Accounting
2. 1 year of relevant experience
3. 2 years of experience in a similar role in a hospital environment
4. This position involves working in shifts (7 am-2 pm, 2 pm-9 pm, 9 pm-7 am). Please apply only if you are available to work rotating shifts.

If you are interested in this exciting opportunity, please apply now.