Business Lead for Swift Digital Channels Workflow, Data and Integration

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

We are seeking a Business Lead for Swift Digital Channels Workflow, Data and Integration to join the Customer Interactions Tribe to drive transformation, innovation and shape the future of a dynamic organization.

This candidate will play a pivotal role in crafting and executing our CI product portfolio strategy while leading an exceptional team.

The ideal candidate will be a visionary leader who can build strategies and value-driven roadmap, connect the dots and ensure alignment with evolving business needs and industry trends.

Initially, this role will focus on leading the CI aspect of the Simplify program, a company-wide priority aimed at transforming the current Swift back-office systems that handle the Order to Finance processes.
Role will involve fostering innovation and collaboration by acting as a liaison between business stakeholders and cross-functional teams, ensuring strong communication and alignment. You will oversee the full product lifecycle, from ideation through delivery, ensuring that all products deliver value and meet customer needs. Leading and mentoring a team, you’ll create an environment that promotes high performance and growth. By staying ahead of market trends and encouraging experimentation, you will drive innovation and ensure our products remain at the cutting edge. With a deep understanding of the business, you’ll connect diverse areas to align strategic goals and promote CI capabilities to solve business challenges, ensuring measurable organizational impact. As a key leader, you will also shape the success and culture of your Tribe, ensuring cohesion and alignment across the organization.

Customer Interaction Tribe Overview:

You will work within the Customer Interactions (CI) Tribe, a 130+ people organization split across two main sites: La Hulpe, Belgium and Kuala Lumpur, Malaysia. The CI Tribe builds and supports the tools through which Swift and our customers interact – e.g.: our websites, order to fulfillment applications, support tools, Swift event platform, self-service and customer master data solutions.

Simplify Project Overview:

The Simplify program is a company-wide priority to transform the current Swift back-office systems responsible for the Order to Finance processes. The program aims at addressing system obsolescence and aligning our technology with market trends. At the same time, the program will simplify and standardize our legacy processes to reduce the operational workload and decrease the time to market in our Order to Cash journey. At the first stage, Simplify will improve the employee experience and it will also set the foundation for improved customer-facing experiences in the years to come.

The candidate will work closely with the Program Director and the other Program Business leads to define roadmaps, drive the standardization, build robust foundations of the new Order to Finance domain and make decisions to meet program milestones together.

The candidate will lead a project team composed of 70 persons mainly located in Belgium, Malaysia and India. The project is divided into 3 sub-projects managed by Project managers. Each sub-project is organized in squads following the agile methodology.

Why Join Us:

This is your opportunity to take the reins in an exciting role that balances strategy, innovation, and leadership. You’ll have the chance to shape the future of CI, drive impactful product outcomes, and be part of a high-energy, collaborative culture that values creativity and teamwork.

If you’re a visionary leader with a passion for building products that create meaningful change, we want to hear from you!

What to Expect?

• Vision and Strategy:
  • Medium term. Define and communicate the Simplify WDI strategy and roadmaps to drive the standardization, build robust foundations of the new Order to Finance domain and make decisions to meet program milestones together.
  • Long term - define and communicate the CI product portfolio vision, strategy, and roadmaps to ensure we’re always one step ahead of industry trends and business needs.
• Collaborate and Connect: Serve as the critical liaison between business stakeholders and cross-functional squads, ensuring seamless communication, strong relationships, and alignment across the board.
• Drive Product Excellence: Oversee the entire product lifecycle—from ideation to delivery—ensuring alignment with customer needs and company/tribe vision. You’ll be the driving force behind creating impactful, value-driven products.
• Lead with Impact: Lead, mentor and inspire a talented team, fostering a collaborative and high-performance environment that’s focused on growth and success. Empower individuals to achieve both personal and project goals.
• Big Picture and Connectivity: Develop a holistic understanding of the business, connect different areas, and ensure alignment between goals and capabilities.
• Project Organization & Delivery: Establish clear project structures, define the approach and organizational frameworks. Oversee delivery against the agreed scope, baseline plan, and budget. Provide leadership and direction to ensure successful, timely delivery of project milestones.
• Program Reporting & Risk Management: Provide regular, transparent updates to the Steering Board to support informed decision-making. Work closely with the Programme Director to assess and mitigate risks, ensuring proactive management of potential challenges.
• Tribe Leadership: Contribute to the Tribe’s success, strategy, and culture, and represent the Tribe in various forums. Promote usage of CI capabilities to address business challenges.
• Innovation and Disruption: Identify opportunities for innovation, encourage experimentation, and stay informed about industry trends.

What Will Make You Successful?

To succeed, you should have a keen interest in our Tribe’s and project scope. You should have a solid understanding of customer experience and the Order to Cash process. You need to quickly grasp new content and be able to make it relevant towards different audiences (stakeholders, technical teams, squads, leadership). Being a change agent with an inquisitive mindset, you should challenge the status quo and support change. Strong communication, problem-solving, and analytical skills are essential, along with the ability to work collaboratively and inspire, coach, and mentor others. A can-do attitude and the willingness to roll up your sleeves and pivot quickly are also crucial.

Qualifications:

• Proven experience in a similar role, preferably within an agile environment.
• Strong strategic thinking and vision-setting capabilities.
• Excellent stakeholder management and communication skills.
• Demonstrated ability to lead/develop high-performing teams and foster a culture of high performance and continuous improvement.
• Strong understanding of both business and technical aspects of product development.

Preferred Skills:

• Experience with agile methodologies and frameworks.
• Experience in product management, strategy development, and leading cross-functional teams.
• Ability to thrive in a fast-paced and dynamic environment.
• Excellent organizational and time management skills.
• A passion for building products that solve real business problems.
• A strategic mindset with the ability to see the big picture while connecting the dots across different areas of the business.

What we offer:

We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.