Business Excellence & Execution Head

The Business Excellence & Execution Head is responsible for providing guidance and support to anticipate, identify, accelerate, and support the performance and implementation of new and competitive business models aimed at driving innovation that will shape the healthcare system, enabling faster access to our portfolio and maximizing execution and business excellence.

Major Accountabilities:

Business Excellence & Operations

1. Responsible for adopting, updating, and implementing new go-to-market strategies, with the aim to innovate, accelerate the Patient Journey, and secure future competitive advantage.
2. Drives adoption of innovative commercial models across the organization.
3. Develops and implements robust execution approaches and action plans for Salesforce Excellence and Effectiveness.
4. Identifies opportunities and develops action plans to increase overall effectiveness and efficiency of the organization.
5. Enables all Sales, Access, and MSL teams with tailored information, systems, training, and tools to optimize their activities and business.
6. Drives operations, ensures implementation, and follows up on commercial execution initiatives to achieve the best possible outcomes meeting customer and patient needs.
7. Leads and designs an organization-wide learning and capability-building program for long-term business success.
8. Ensures consistent measurement and monitoring (metrics, KPIs, etc.) of external competitiveness and execution.
9. Deploys and follows up on processes across TA’s ensuring compliance and the implementation of business rules/processes & practices for correct Customer Data Management CRM.
10. Proactively identifies and adopts new customer solutions with an innovative customer-in-mind set.
11. Develops multichannel digital strategy and solutions to enhance customer engagement and strengthen digital capabilities.
12. Ensures capabilities and toolsets to enable data-driven decision-making across the business.
13. Drives Customer Engagement Performance: Quantity & Productivity and Quality & Mix to support the in-market performance of priority brands.
14. Adopts and implements Global/IM solutions to local customer needs, actively promoting best practice sharing across the enterprise.
15. Drives effective localization of global digital platforms to maximize the number of patients and benefits/outcomes for priority brands.
16. Leads implementation of digital/technology/AI solutions to continuously improve the standard solution portfolio.
17. Serves as a thought leader and advisor identifying trends, customer solutions, and evaluating competitive offerings.
18. Maintains a strong external network of digital and AI solution providers to position Novartis as a tech-savvy healthcare system partner.

Healthcare Solutions

1. Design and execute healthcare solutions to improve patient outcomes at scale in partnership with internal or external partners.
2. Centralize planning and execution of marketing solutions to improve patient experience through existing and new patient support programs.
3. Drive transformation agenda for IM Malaysia, including a portfolio of transformative solutions using AGILE methodology.
4. Support a team approach to focus on patients, payers, and customers as top priorities.

Key Performance Indicators:

• Customer satisfaction and retention.
• Accuracy of reporting-performance data, budgets, financial reporting.
• Results in areas of operations and processes vs. marketing in Healthcare/Pharma business.
• Sales in Healthcare/Pharma/related business.

Languages:

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Functional Area: Sales
Job Type: Full time
Employment Type: Regular
Shift Work: No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.