Business Analyst CRM - Contact Centre

Exciting Opportunity: Business Analyst – CRM Salesforce

Are you an experienced Senior Business Analyst with expertise in CRM Salesforce and Contact Center Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia, and contribute to a global digital transformation project.

Responsibilities

Head business analysis for Salesforce CRM solutions, ensuring they meet business needs.
Gather requirements, document processes, and drive system optimisation.
Support digital transformation to enhance customer experience and efficiency.
Ensure smooth integration between Salesforce CRM and Contact Center technologies.
Act as a liaison between business users and technical teams.
Manage project timelines, risk mitigation, and alignment with business goals.
Good to have: Experience with Genesys Contact Center solutions.

What We’re Looking For

8-15 years of experience as a Business Analyst in CRM Salesforce.
Expertise in Salesforce CRM integration with Contact Center technologies (Genesys experience is a plus).
Strong background in business process analysis, solution design, and system implementation.
Experience in digital transformation and improving customer experience.
Ability to manage cross-functional teams and communicate with stakeholders.
Certifications in Salesforce or relevant business analysis methodologies (e.g., CBAP) are preferred.
Good to have: Knowledge of Genesys Contact Center solutions.
Experience in Financial Services or MNC environments is a plus.

Benefits

Competitive salary: MYR20K – 35K monthly (negotiable)
1-year contract role (extendable)
Work with a global leader in the financial industry
Flexible working options: Hybrid work (office/home)
Comprehensive benefits: Health insurance, and more
Learning & development: Opportunities to upskill and grow within the organization.

How to Apply:

Send your CV to jessman@tenten-partners.com and take the next step in your career!

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.