Business Analyst

Full-Time (Permanent)

Location: Shah Alam

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Job Responsibilities

• Understand business needs and requirements, be curious and ask the important questions.
• Preparing Business Requirement proposal.
• Enable effective and strategic decision-making by analysing data from multiple sources and provide any possible use cases or report for customer.
• Develop presentations that vividly and clearly communicate your analytical results and actionable insights for a diverse range of audiences.

Incident Reporting

• When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).
• If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

• Minimum of a Bachelor’s degree, preferably in Mathematics, Statistics, Computer Science or related fields. Masters is an advantage.
• Professional certifications for any business intelligence solution would be an additional advantage.
• Proven working experience in data analysis. Preferably at least 2 years of experience working in:
• Business users to gather requirements and design solutions; and/or
• Data analysis, excel and PowerPoint; and/or
• Cloud technology involvement.
• Writing SQL query and building reports and dashboards with any business intelligence tool such as Tableau, QlikView/Qlik Sense, Power BI or equivalent.

• Able to engage with various users to translate business requirements into data requirements.
• Good understanding of cloud technology.
• Good understanding of dimensional modelling and data warehouse concepts.
• Strong mathematical skills to help collect, measure, organize and analyze data.
• Solid problem-solving skills and creative thinking to identify new solutions.
• Adept at queries, writing reports, and making presentations.

• Natural curiosity with a goal/data-driven approach and focus.
• Great communicator, insightful, assertive, and independent with a proactive character.
• Able to work independently to multi-task, balance priorities and manage deadlines.
• Comfortable on both business and technical fronts to engage with diverse teams.
• Accuracy and attention to detail.
• Go getter with a ‘do-what-it-takes-to-get-it-done’ attitude.
• Aptitude for learning new technology and takes pride in his/her own work.
• Exemplify superior time management skills and capable of working productively with minimal supervision.