Business Analyst

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food and package deliveries, corporate gifting and related services for companies across Southeast Asia. We engage with top companies and top brands across the region and we must promote successful Salesforce CRM practices within our organization. To this end, we are looking for a hands-on and operationally focused Associate to grow an expanding portfolio of regional Salesforce CRM responsibilities.

To perform this role well, you need to create and follow processes, and experience exceeding expectations.

Get to Know the Role

• You will report to the Senior Manager, Business Analytics and be part of the regional Grab for Business team, helping build Grab's B2B business.
• You will work with multiple teams including the Grab for Business management team, Sales and Accounts Managers, Channel Partners team, Commercial Operations, Regional & Country Finance, FP&A, Grab Support, and more.

You will work in Petaling Jaya and working onsite.

The Critical Tasks You Will Perform

• Database Management: Secure, monitor, and troubleshoot database processes, managing datasets for in-depth analysis.
• Dashboards: Create impactful reports and dashboards for business teams across Grab markets.
• Insight Generation: Use systems like Salesforce CRM, SQL, and Power BI to obtain insights and make recommendations.
• Data Export and Analysis: Manage CRM data export for lead tracking and perform statistical analysis for ad hoc projects.
• Collaboration and Data Quality: Collaborate with teams to assess data quality, ensuring reporting, and create channel reports.

Qualifications

What Essential Skills You Will Need

• Education: Bachelor's degree in quantitative fields like Engineering or Science.
• Experience: 1+ years in business analytics or sales operations within B2B, SaaS, or tech environments.
• Technical Proficiency: Skills in SQL, Power BI for dashboard creation, and scripting languages like Python.
• Data Management: Expertise in Gsheet for data maintenance and distribution.
• Sales & Finance: Familiarity with sales and finance concepts for collaboration.
• Analytical Skills: Analytical thinking for impact sizing and achieving priorities.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.