Business Account Specialist (BAS), Maybank X

Job Description

• Build and maintain strong relationships with commercial and corporate customers through regular communication and personalized service.
• Identify cross-selling opportunities to provide advice on business and/or personal financial solutions (on referral basis).
• Manage business accounts for new/existing Bank customers including those referred by SME/BB/GB (with facilities) in the aspect of operations, business support, and services.
• Promote and onboard digital banking (NTB and ETB).
• Perform UCO, KYC & due diligence on business accounts prior to onboarding and ensure strict compliance to AMLATFA and FATCA/CRS.
• Handle customer enquiries and resolve issues promptly to ensure a high level of satisfaction and retention.
• Scan & safely keep account opening documents.
• Develop new business opportunities.
• Build customer rapport and ensure a good customer experience.
• Ensure promptness and accuracy in new account opening requirements - maintain and achieve good housekeeping & operational excellence.
• Education & Training - continuously develop self and coach others.
• Assist the branch in yearly CSR – encourage and motivate subordinates to be involved in CSR activities at branches and in the local community.
• Act as Customer Experience Representative at the Branch.

Requirements

• Possess good interpersonal skills with the ability to interact and build relationships with various people at all levels.
• Able to work independently with minimal supervision and deliver work under pressure.
• Self-motivated, dedicated, and committed to delivering results (results-oriented).
• Extroverted with a positive attitude, initiative, responsible, and takes ownership of issues.
• Pleasant disposition with good interpersonal and communication skills to interact effectively at all levels.
• Team player with the ability to demonstrate good teamwork amongst colleagues.