BRANCH MANAGER/SUPERVISOR

Job Responsibilities

• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
• Contribute to team effort by accomplishing related results as needed.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Manage stock levels and make key decisions about stock control.
• Analyze sales figures and forecast future sales.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments.
• Organize special promotions, displays and events.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• How many years' experience do you have as a branch manager?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How many years of business management experience do you have?
• How many years of people management experience do you have?
• How many years of retail management experience do you have?