Branch Admin Support

About you

CARSOME is looking for a qualified Branch Admin Support to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for branch operation team.

Your day-to-day

• Assist customers with MYEG for road tax documentation and processing.
• Call customers to remind them of insurance renewal dates and provide necessary assistance.
• Assist customers in signing HPA (Hire Purchase Agreement) documents.
• Conduct finance checking to cross-check unknown payments and discrepancies.
• Follow up with customers and the finance team on refund cases.
• Guide customers through the thumbprint process as required.
• Manage petty cash and submit claims to the finance department.
• Process vendor payment purchase requisitions/purchase orders (PR/PO) for services such as (JPJ runner and Car Wash vendor).
• Maintain records of car-related costs in the CMS (Cost Management System).
• Order ad-hoc supplies as needed for operational efficiency.
• Safeguard and maintain security documents as per company guidelines
  

You Know-how

• Preferably Certificate/ Diploma / Degree in any disciplines or SPM/ O-Level with relevant experience
• At least 1-2 years working experience in Administrative roles and added bonus if in the automotive industry.
• Good connections with financial institutions
• Prior experience in administrative or operations support roles is advantageous.
• Proficiency in Google Workspace and basic computer skills.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in documentation.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with finance processes and documentation preferred.