Boutique Manager (Omega KLCC)

Job description

Key Responsibilities

1. Team Leadership

1. Train, coach, and motivate the boutique team
2. Define clear targets and responsibilities for each team member, review performance
3. Anticipate turnover and take the lead in recruitment of new staff
4. Manage team roster, vacations and overtime

2. Sales and Business Development

1. Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and owners
2. Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners
3. Work together with brand's management team, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities

3. Boutique Operations

1. Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
2. Make sure that all operating and security guidelines are understood and respected
3. Assure the security and proper maintenance of stock timepieces