Billing Executive

Accountabilities:

• Maximize customer satisfaction through accurate and timely billing.
• Ensuring customer’s account, services and pricing are set up correctly and are billed as per the customer’s contractual agreement with Optus.
• Interpretation of complex billing requirements across all OB and SMB non-mobile products.
• Enquiry management with respect to customer billing issues and disputes.
• Build and maintain relationships with key internal working groups to facilitate accurate billing inputs and timely responses to billing enquiries.
• Management of billing error reports generated to ensure overall integrity of SMB and OB billing accuracy.
• Educating upstream teams as to correct billing input requirements.
• Record incomplete billing inputs and provide appropriate feedback to downstream workgroups.
• Ownership of the billing requirements for Mobile Fleet & Wireless IP products, coordinating workflow, ensuring all checkpoints are met within strict timeframes, investigating problem orders, escalating and following through issues with associated workgroups and management.
• Ensure the integrity of data entered into the billing system and minimize rework.
• Ensure appropriate approval has been obtained for nonstandard pricing and early termination of contracts.

Voice Bill Management:

• Ownership of the billing requirements for Voice products, coordinating workflow, ensuring all checkpoints are met within strict timeframes, investigating problem orders, escalating and following through issues with associated workgroups and management.
• Ensuring accuracy is maintained in the billing process.
• Ensure the integrity of data entered into the billing system and minimize rework.
• Investigate and resolve items on billing error and exception reports.
• Troubleshoot all provisioning issues and escalate to appropriate groups when required.
• Provide feedback on work instructions and processes for the team, focusing on continual improvement.
• Record instances of incomplete or inaccurate billing information to provide feedback to relevant workgroups.
• Ensure all orders are actioned within agreed SLA - orders actioned within 48hrs.
• Perform billing maintenance and change requests received via the CAI Billing Request website within agreed timeframes of 24 hours.
• Respond to emails sent to the team Dropbox within agreed timeframes of account creates within 2 hours.

Internet & Data Bill Management:

• Ownership of the billing requirements for Data products, coordinating workflow, ensuring all checkpoints are met within strict timeframes, investigating problem orders, escalating and following through issues with associated workgroups and management.
• Ensuring accuracy is maintained in the billing process.
• Ensure the integrity of data entered into the billing system and minimize rework.
• Ensure appropriate approval has been obtained for zero pricing and early termination of contracts.
• Produce and analyze unmatched usage, non-usage and usage error reports - investigate and resolve any anomalies with the relevant workgroups.
• Troubleshoot all provisioning issues and escalate to appropriate groups when required.
• Provide feedback on work instructions and processes for the team, focusing on continual improvement.
• Record instances of incomplete or inaccurate billing information to provide feedback to relevant workgroups.
• Ensure all orders are actioned within agreed 48hr sign off.
• Perform price change and service move requests received via the CAI Billing Request website within agreed timeframes.
• Respond to emails sent to the team Dropbox within 48hrs.

Minimum Qualification

• Recognized degree / diploma in any field (Administration / Finance) or equivalent.

Experience and Skill Requirements

• Strong Excel & MS Office skills.
• Strong problem solving and negotiation skills.
• High level of organisation and prioritisation skills with the ability to delegate when necessary.
• Excellent oral and written communication skills.
• Ability to multi-task.
• Ability to work with others in a team environment to achieve team and individual goals.
• Meticulous attention to detail with a strong focus on the accuracy of information processed.
• Proven ability to perform data entry and troubleshooting with accuracy and efficiency.
• High levels of self-motivation.
• Commitment to the Optus Business, Optus Values and business philosophy.
• Experience working in a similar role and industry will be an added advantage.
• This role will serve Australian business hours.