Benefits Professional

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Job description:
The Benefits Offering Management Team (BOM) is responsible for all operational and delivery aspects and overall integrity of IBM’s global benefits programs, including managing the operational aspects of our vendor/supplier relationships with regard to quality and service delivery. The HR Benefits Administrator is delivering Benefits support to IBM Malaysia Benefits program. There is opportunity in the role to support the Benefits delivery team, and with that gain knowledge in the wider Benefits field.

Responsibilities include (but are not limited to):

Malaysia Benefits Administration:

• Handling of employee queries and tier 2 queries related to Benefits policy and eligibility.
• Vendor management, including overseeing vendor’s performance and working with broker on day-to-day management of operational issues with the vendor/broker, work with other HR and non-HR functions related to insurance renewal and vendor contracts.
• Program management skills — responsible for overseeing the implementation and administration of new and existing benefit programs.
• Prepare quarterly and ad hoc reports.
• Handling of ad hoc projects assigned.
• Work with CoE team to maintain process documentation.

Required Technical and Professional Expertise:

• A minimum of 2 years of relevant experience in Benefits is advantageous, but fresh graduates will be considered as well.
• Bachelor Degree with preference in Human Resource Management/Development.
• Strong organization and planning skills.
• Good communication skills in English both verbal and written.
• Good time management and work prioritization skills; able to meet deadlines.
• Ability to work under own initiative.
• Willingness to learn and a passion for operational excellence.
• Pro-active team player.

Preferred Technical and Professional Expertise:

• Proficient knowledge of Microsoft Excel.
• Knowledge of PowerPoint and other programs is an advantage.
• Strong mathematical skills are an advantage.

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Company Overview:

Founded in 1911 in the U.S., IBM – International Business Machines, is the world's largest IT and business solution provider. IBM is the only IT Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high-end consultancy.

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