Guest Assistance: Greet and assist guests upon arrival and departure, helping with luggage and providing information about the hotel and its services.
Luggage Handling: Safely transport guest luggage to and from their rooms, ensuring proper handling and storage.
Room Orientation: Show guests to their rooms and explain hotel amenities and features, ensuring they feel comfortable and informed.
Concierge Support: Provide local information, recommendations, and assistance with reservations, transportation, and activities.
Security: Ensure the safety of guest belongings and hotel property, reporting any suspicious activity to management.
Maintaining Cleanliness: Keep the lobby and bell stand areas tidy and organized.
Collaboration: Work closely with front desk staff and other hotel departments to ensure seamless guest experiences.
Special Requests: Accommodate special guest requests, such as delivering items to rooms or providing assistance with transportation.
Benefits:
Requirements:
Summary of role requirements:
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