AVP, Deposit Product & Channel Development

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Responsibilities

• Involve in the strategic planning of road maps for product & channel for consumer deposits in terms of propositions, business case, channels, platforms, sales and delivery etc.
• Originate new deposit related products & CVP both via digital and traditional channels.
• Work with stakeholders to identify customer needs and to map customer journey if applicable.
• Identify operational, IT, regulatory & legal compliance risks of the initiatives and proactively propose measures to mitigate the risks for approvals prior to initiatives launches at internal risk governance platforms.
• Lead and manage new product and channel development life cycle from conceptualization, proposals to getting internal and approvals of the initiatives.
• Lead and manage project timelines, system enhancement scope, UAT and resource planning, deployment/launch with stakeholders.
• Accountable for the performance and stability of the new products, channels and platforms with robust plans for functional and production testing before launches.
• Accountable for the business/ financials and key performance matrices of the initiatives as launch and lead the post-mortem updates of the initiatives at key platforms to senior management.

Building on Existing Capabilities/ Innovations/ Platforms

• Expand product service delivery into digital channels and migrate branch and contact centre traffic to the self-service channels.

Compliance, Process and Reporting

• Ensure timely submission of internal/external regulatory reporting.
• Liaise with regulatory bodies/card schemes for new any requests/queries.
• Work closely with internal stakeholders to ensure that products/processes adhere to both internal and external compliance.
• Work on regulatory/card scheme projects including system enhancement/maintenance.
• Create and/or maintain documentation such as Standard Operating Procedures (SOPs) and other internal documents when required.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.