Aug / Sept Intake Internship - Risk & Control Unit (Contact Centre)

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Tasks under Risk & Control Unit in Contact Centre

• Perform controls testing for the department such as conduct clear desk surprise checks and conduct risk and controls related briefing.
• Create and promote risk awareness culture in Contact Centre through sending regular email broadcasts.
• Collate, extract data and download reports to perform analysis to learn and identify any potential risks to be addressed.
• Participate in process, risk, and control improvement initiatives, contributing fresh ideas and insights to enhance our operational efficiency.
• Independently monitor the completion of compulsory training courses by contact center staff members, ensuring compliance with training requirements.
• Contribute to ad-hoc projects and participate in user acceptance testing (UAT) when required, including managing test cases in JIRA and providing status updates.
• Perform periodic inventory checks on specific items managed by the team, ensuring accurate records.

Qualifications

• Available to start 3 months internship in August or September 2024.
• Preferably student pursuing a course in Risk Management, Data Analyst / IT, or Business Administration/Finance.
• Good in Microsoft Excel formula, Power Query / Power BI.

Job: Internship

Schedule: Temporary

Job Type: Full-time

Job Posting: 31-Jul-2024, 3:29:39 AM