Asst. General Manager - Collection Strategy & Planning (Credit Management Group)

Responsibilities

1. Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.
2. Determine the scope of collection operational improvement initiatives via consultation and evaluation.
3. Conduct analysis, identify emerging trends, evaluate result movement, construct and implement the strategic plan to align with Company KPI and perform PDCA.
4. Identify areas of improvement, implement performance improvement initiatives, and track results.
5. Develop operational improvement strategies short, mid, and long term.
6. Recommend cost-effective solutions to operational challenges.
7. Oversee the implementation of operational improvement strategies.
8. Plan and work out the cost calculations and budgets setting with Head of Group.
9. Collaborate across departments to set operational targets.
10. Oversee documenting process, monitor progress, review status and collection report.
11. Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives.

Minimum Requirements

1. A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).
2. Extensive knowledge of operational enhancement and debt collection strategies.
3. Proficiency in data analysis and business management software.
4. Excellent leadership characteristics and interpersonal skills.
5. Strong analytical skills and ability to work under pressure.
6. Exceptional analytical and problem-solving abilities.
7. Ability to collaborate with a variety of stakeholders.
8. Excellent organizational and time-management skills.
9. Proven track record in developing and coaching high-performance sales and service teams.