Asst Director of Sales

Job Description - Asst Director of Sales (HOT0AY92)

Job Number: HOT0AY92

Work Locations

DoubleTree by Hilton Hotel Kuala Lumpur
The Intermark
348 Jalan Tun Razak
Kuala Lumpur 50400

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

The Assistant Director of Sales oversees day-to-day Sales efforts of the Senior Sales Managers, Sales Managers, and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan under the general guidance and supervision of the Commercial Director.

What will I be doing?

As the Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards:

1. Participate in the development and execution of the hotel marketing plan.
2. Complete relevant courses of Hilton University on time and ensure to pass the test.
3. Be familiar with hotel product knowledge and related activities.
4. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
5. Complete sales targets and related tasks set by the hotel.
6. Develop sales plans and obtain approval from the Director of Sales or Commercial Director.
7. Understand customer needs through telephone sales, face-to-face visits, and other forms.
8. Produce quotations efficiently, sending contracts to customers and following up promptly.
9. Operate the hotel reservation system to book rooms, banquet venues, etc.
10. Send teamwork orders promptly, ensuring the relevant departments receive the necessary information.
11. Establish a good relationship with customers, maintaining customer information and promptly reporting customer needs and feedback to the hotel.
12. Recommend other hotel chains within the group to clients.
13. Proactively collect market and industry information to capture business opportunities.
14. Understand and be familiar with all product information of the competitors.
15. Welcome key customers, team leaders, and VIPs to the hotel when they arrive.
16. Handle guest feedback or complaints.
17. Maximize sales at all times and effectively forecast team and banquet revenue.
18. Provide necessary supervision and guidance to the Sales Manager or Director of Sales.
19. Actively participate in the development of marketing plans and collaborate to achieve budgets.
20. Assist the Director of Sales in organizing regular meetings to ensure effective communication.
21. Assist the Director of Sales in completing relevant parts of the department budget.
22. Provide regular training to employees to ensure familiarity with hotel products and processes.
23. Regularly analyze customer output and market structure to anticipate trends.
24. Assist the Director of Sales in recruiting, selecting, and training employees.
25. Conscientiously perform assigned tasks and special tasks.

What are we looking for?

An Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Hospitality: Volunteer to provide unparalleled hospitality.
2. Integrity: Do what you should do all the time.
3. Leadership: Strive to be a leader in both your industry and your community.
4. Teamwork: Actively promote teamwork spirit in all work.
5. Ownership: Take responsibility for your actions and make decisions.
6. Now: Operate with urgency and discipline.
7. 5 years or above hotel sales and related experience.
8. Good English and Chinese reading and writing skills to meet business needs.
9. Good communication skills and can work under strong pressure.
10. Understand local customers and have strong market analysis ability.
11. Have certain customer resources and able to lead by example.
12. Good organization and presentation skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.