Associate, Product Content Quality

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do!

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs -Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

Care to be a part of this revolution?

What you’ll do:

• Measure and optimize Klook activity content to enhance usability while creating the best customer experience.
• Manage and update existing products content with critical content, schedule and pricing information.
• Conduct user research regularly to understand customer needs and behavior.
• Audit and proofread the activity content page regularly to ensure it aligns with Klook standards.
• Works hand-in-hand with stakeholders and product owners to develop customer-friendly booking processes.
• Analyze competitors to provide insightful recommendations.
• Analyze data to identify potential causes of problems and raise solutions accordingly.
• Complete ad-hoc tasks and projects as assigned.

What you'll need:

• Bachelor's degree or above. Fresh graduates are welcome to apply.
• Customer-focused, always seeking what is best for the customer.
• Able to handle routine work with a positive attitude.
• Keen attention to detail in completing tasks accurately and thoroughly.
• Fluent in spoken and written English. Fluent Chinese is a plus.
• Content creation and data entry experience are a plus.
• Proactive, efficient, quick to learn, and has a strong work ethic.
• Globally minded and comfortable working with people from different cultural backgrounds.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds and are dedicated to creating a welcoming and supportive culture where everyone belongs.