Associate, OTT Ops & Support Engineer

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We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

• Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.
• Responsible to act as Incident Manager in the event of any failure on OTT Platform.
• Address and resolve technical complaints from internal and external parties.
• Create/Config pay per view live event on CMS and on multiple payment method.
• Create/Config promo/product on Google/apple console.
• Manage UI/UX/Rail/Swimlane creation and config.
• Perform first level troubleshooting, and technical fault rectification within agreed KPI.
• Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
• Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
• Update stock keeping and inventory operations.
• Develop technical documentation including scope of coverage for all computing requirement.
• Assist Delivery/QA team and Senior Engineer in project implementation.
• Liaise with vendors on technical matters.
• Carry out system upgrade and modification work.
• Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.
• Check performance of the application, fine tuning and find fault for improvement.
• Design and build custom application or system for internal team.

REQUIREMENTS:

WHO YOU ARE:

• Degree in IT/Computer/Communication Engineering, Computer Science or equivalent.
• Experience in OTT support and operations 1 or 2 years.
• Knowledge in AWS & CDN Management.
• Knowledge in database applications and programming skills, e.g. Microsoft SQL, ASP.
• Good understanding on networking protocols.
• Knowledge is multi type of Operating System eg Windows, Linux.
• Interest and knowledge in Mobile Devices.
• Computer literate and good knowledge on Windows, Microsoft Office.
• Ability to understand and review technical drawings, e.g. Visio.
• Good oral/written communication.
• Willing to work on irregular hours, 12 hour’s shift base including weekends.

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Astro Malaysia Holdings Berhad (Astro) is Malaysia’s leading content and consumer company, serving 5.7 million or 75% of Malaysian households across our TV, radio, digital and commerce platforms.

As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content; engaging with 24 million individuals. In 2019, we elevated customer viewing experience by launching the Ultra Box, our latest 4K Ultra High Definition Set-top box with Cloud Recording, and introduced content-broadband bundles to cater to customers’ needs. Our streaming service, Astro GO, allows its 1.4 million monthly active users to access their preferred content anytime, anywhere across multiple devices.

Astro Radio houses Malaysia’s highest-rated radio brands across all key languages, available on terrestrial with 16.9 million weekly listeners and on digital with 3.5 million monthly digital radio users. Our multilingual entertainment and lifestyle app, SYOK offers access to all our radio brands, as well as podcasts and original videos. Our digital brands host 12.7 million digital monthly unique visitors while Go Shop, our home shopping and commerce business engages with 2.6 million shoppers.

As the leading movie producer in Malaysia, Astro is committed to raising the standard of local films with blockbusters such as Hantu Kak Limah, BoBoiBoy Movie 2, Paskal, Polis Evo 2 and award-winning The Garden of Evening Mists. In FY20, Astro Shaw garnered 50% share of the local box office sales.

Astro was voted by consumers as Malaysia’s Brand of the Year and Platinum winner in Media Network category, and was inducted into the Putra Hall of Fame for its 10th consecutive win at the Putra Brand Awards 2019. Our foundation, Yayasan Astro Kasih advocates long-term impactful endeavours guided by its key pillars of lifelong learning, community development, sports and environment.