Associate - Medical Information (Japanese Speaker)

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

1. Enquiries Management

• Answer calls and handle inquiries/requests in a courteous, professional manner with predefined answers/resources ensuring high customer satisfaction.
• Identify interactions containing adverse events and/or product quality complaints and handle these in accordance with applicable processes and procedures.
• Record all interactions into the required database. Documentation has to be concise, thorough, and accurate in accordance with Good Documentation Practices.
• Escalate all inquiries without predefined answers according to defined processes.
• Other duties and special projects that are assigned by management (experience related).
• Utilize computer technology to handle high volume of inquiries.
• Communicate with internal/external business partners and stakeholders.

2. Create, Promote and Maintain Operational Excellence

• Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
• Maintain and improve Lilly product knowledge and material dispatch workflow.
• Support organizational changes. Demonstrate flexibility in providing coverage and/or availability.

3. Compliance

• Ensure compliance in daily operations.
• Comply with any preventive and corrective actions.
• Cooperate for investigations, monitoring and audits.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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