Associate Manager, Business Development

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

1. Customer First

2. Push Boundaries

3. Critical Thinking

4. Build for Scale

5. Less is More

6. Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you will do:

• Lead by example, providing mentorship and guidance to a growing team of junior Associates, ensuring high output quality and efficiency while handling operational tasks

• Work in tandem with the Operations Manager and Supply Leads to effectively execute regional strategies. Ensure alignment across Associates through clear communication and prompt follow-ups as needed

• Take a lead role in operations, set high standards, independently resolve issues, and share solutions with the team to enhance efficiency, quality, and productivity while addressing non-routine challenges. Identify opportunities for process improvement and efficiency gains within account operations

• Collaborate closely with BD Managers to align with commercial focuses and goals, liaising with and teams across finance, customer service, tech etc., to maintain and support merchant accounts

• Initiate, develop and plan operational related projects to drive overall business efficiency

What you will need:

• 2-3 years of people management and operations experience

• Strong analytical, written, and verbal communication skills, strong interpersonal abilities, and the capability to thrive in a team-oriented environment

• Ability to communicate and interact with people at all levels and cultural backgrounds and work independently with minimal supervision

• Ability to execute under pressure and against tight schedules

• Resourceful, agile, detail-oriented, and willing to adapt to fast changes

• Tech savvy with proficiency in GSuite, especially GSheets

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.