Associate - FC CSR Labor Management (Based in Shah Alam Warehouse)

Join the ZALORA cutting-edge Cluster Distribution Center (Fulfilment for Malaysia, Hong Kong, Taiwan, Brunei, Singapore) and experience:

• Cutting-edge eCommerce fulfilment technology
• Dynamic and Fast-Paced working environment
• Career progression in a fast-growing company
• Strong collaborative teamwork
• Being able to make an impact on the business

Duties and Responsibilities

1. Recruitment (WH Operator)
   - Posting the job advertisement (WH Operator)
   - Handling the resume screening and selection
   - Communicating with the department regarding the candidate and interview session
   - Handling onboarding and offboarding new workers (internal and external)
   - Communicating with TL on the requirements and job description for the WH operator.
2. Foreign Workers & Manpower Agencies
   - Responsible for new FWS hiring and recruitments
   - Assist in Foreign Worker agencies and manage the selection, assimilation, exit of foreign workers.
   - Assist and communicate with the team leader of each department to manage their manpower needs.
   - Assist and ensure all the relevant databases and systems are updated in a timely manner.
   - Assist and involve in frequent audits of workers’ accommodations provided by agencies to ensure compliance with ZALORA/RBA standards.
   - Ensure proper documentation of all foreign worker-related matters (contract, workers’ passport and visa copy, attendance sheet, OT sheet, etc.).
   - Handling all foreign workers' inquiries and grievances through frequent interviews regarding their wellbeing.
   - Assist and involve in onboarding of new workers from agencies (OJT & documentation).
   - Involve in communication with agencies.
3. Employee Relations & Engagement
   - Involve in every engagement meeting and be part of the engagement team.
   - Work with HR team regarding the onboarding process and orientation for new joiners.
   - Assist in any other ad-hoc tasks as and when required.
4. LSP Audits
   - Responsible for LSP weekly audits and monthly interviews
   - LSP evaluation and KPIs assessment
   - RFQ and LSP selection
5. Others
   - Regularly check on the wellbeing of the workers
   - Accommodation supervision management
   - Reporting compliance and disciplinary issues
   - Reevaluate monthly audit and propose its effectiveness
   - Other duties as assigned by the Associate Manager or Manager.

Requirements / Minimum Qualifications and Experiences:

• Bachelor's Degree/Post Graduate Diploma/Professional Degree/Master's Degree in any related field
• Possess strong analytical and problem-solving skills
• An excellent team player
• Working experience in warehousing is preferred
• Proficient in Excel or other data tools

General Duties of Employees at Work:

• To take reasonable care for the safety and health of yourself and other persons while doing work
• To cooperate with ZALORA or other parties in compliance with the requirements or regulations imposed by the law
• To wear or use any protective equipment or clothing provided by ZALORA for the purpose of preventing risks to safety and health
• To comply with ZALORA safety policies or any regulations enforced by the law

The Zalora Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and Taiwan, enjoying over 50 million visits per month.