Associate Director, APAC Operations Control

Job Summary

The role is responsible for managing the risk & control framework across the APAC Business & Client Services group, supporting the Head of APAC Operations with control oversight. The incumbent will work with the European and APAC Leadership Team to ensure that consistent processes, procedures and controls are implemented to effectively mitigate key operational risks. The incumbent will collaborate with the regional risk & control leads to ensure seamless communication, coordination, and alignment on operational risk-related projects, goals, and objectives. The incumbent will review and challenge risk metrics across the European and APAC regions to measure, track, and ensure our risks are appropriately controlled. The incumbent will coordinate and complete the assurance program for APAC Business & Client Services group, ensuring control deficiencies are identified, escalated, and remediation timely.

Job Description

What will you do?

1. Risk & Control Governance: Pro-active review of the control framework (processes, procedures, controls, reporting etc.) to ensure risks are proactively identified, measured, monitored, reported, and escalated. Provides support in the continuous enhancement of operational risk management approaches, tools, and Management Information aiming to develop, implement, and continuously enhance operational risk management practices.
2. Oversight on all Operational Risk events, coordinating with the central operational risk & control group to ensure events are accurately captured and remediation actions are appropriate. Complete root cause analysis of audit points, operational risks actions and events, KRI trends with the view to recommend mitigation strategies or where management attention is required to enhance the control infrastructure.
3. Partner with Compliance, Operations Engineering and Business & Client Services Management to assist in reviews and implementation of specific regulatory or market changes across the relevant departments considering internal policy, processes, and operational risks.

Management

Demonstrate leadership by developing people in the region, contributing to and participating in learning and development initiatives, and participating in wider BCS community engagement initiatives. Establish and maintain an environment that empowers direct reports in the APAC region to be productive and resourceful, and that encourages maximum performance, and also manages any low performances appropriately. Frequently review and ensure that potential is managed and that direct reports take an active role in managing their objectives and goals. Ensure that team members understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.