Associate, Business Support (GEGM Agency Distribution-Johor Bahru)

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Associate, Business Support (GEGM Johor Bahru).

Job Summary:

Responsible to provide effective and efficient operations and support to meet Branch and Company objectives and goals.

Job Description:

• Assist the Branch Manager on all aspects of daily branch operation and support
• Support marketing team in agency application, reporting, office administration, correspondences, credit control, payment, quotation, policy administration, renewal retention, and monitoring of CBC, MCM and CPD hours
• Handle agent, customer and OSS requests (applicable for those with OSS services), inquiries and transactions including complaint handling and claims administration (excluding claims handling)
• Underwrite and accept risks within the Underwriting Authority Limit as assigned by the Company
• Provide full assistance and support in servicing the assigned/non-assigned agent in respect of Office Agent Management
• Assist on BCM matters as and when required in a timely manner (if appointed)
• Perform any other duties/tasks as required by the Branch Manager to ensure smooth management of the branch operations including organization and event management, training, and administrative matters
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Adhere to AMLA provisions and all other applicable policies and compliance matters concerning GEGM and the Great Eastern Group
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies
• Highlight any potential concerns/risks and proactively share best risk management practices

The Person:

• Diploma/Degree qualification in insurance related course. Insurance qualification is essential e.g. LOMA and AMII
• Experience in the insurance field for at least 1 year
• Good command of English language (both spoken and written). Mandarin proficiency is an added advantage
• Possess high leadership skills and effective communication skills
• High level of integrity, takes accountability of work and has a good attitude towards teamwork
• Takes initiative to improve current processes and is adaptable to embrace new changes

Location: GEGM Johor Bahru Branch

Entity: Great Eastern General Malaysia

Employment Type: Permanent

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive fair and equal consideration for employment.