Assistant Travel Consultant

Job no: 523654
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel

• International Travel Company expanding in Asia
• Entry Level role – learn from experts!

We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?

At FCM, our aim is to make the complex simple for business travel. Start your career with FCM and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!

Your daily tasks include assisting our corporate travel consultants on clients' business travel enquiries, arranging air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.

The daily tasks will include but are not limited to:

• To provide LCC quotations for the team / To secure booking & create passive segment in the GDS upon the client confirmation
• To provide hotel quotations for the team within policy / To secure & create passive segment for the booking made once the clients confirm with the option
• To liaise with the suppliers such as hotels on payment arrangements for the travelers (Billback via Conferma/WEX/Direct payment)
• To liaise with the airlines on the ancillary request (Seat/Baggage/Meal/Changes)
• To issue travel insurance
• To assist with invoicing, processing refunds and sending credit notes to clients
• To update invoicing details for finance reconciliation purposes
• To assist the team with accurate reporting and raising requests when errors are found
• To liaise with the visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
• Quality Control - User Acceptance Testing on the technology platform for national clients
• Quality Control - User Acceptance Testing on the technology platform with internal GDS team
• To follow up response with Online Booking Tool (OBT) support / troubleshooting on the ticket raised
• To assist the team with general administrative work

Requirements:

• Fresh graduates are welcome to apply
• Strong ability to listen and communicate in English (verbal and written)
• Positive and friendly attitude with passion for delivering amazing customer service
• Acts with honesty and integrity
• Organized, with a strong attention to detail
• Willingness to work a flexible schedule and occasional overtime when needed
• Desire to learn, develop and grow a career with a leading MNC

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with a competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary.

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself.

Work life Balance: We believe in “No Leave = No Life”. So have your own travel adventures with paid annual leave.

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons.

A career, not a job: We believe in our people's brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Enjoy the freedom and flexibility with our Flexible Working Arrangement.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Interested? Apply today to explore this amazing opportunity!