Assistant Supervisor & Supervisor (Setia Eco Hill)

We are looking for Assistant Supervisor & Supervisor for our outlet at Setia Eco Hill. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the utmost services and product to satisfy the needs of all CHAGEE’s customers. Candidates are expected to understand and fulfill tasks relevant to operate a food & beverage outlet.

Minimum Requirements:

• Candidate must possess at least SPM certification.
• Have experience in F&B industry.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfill tasks on outlet operations.
• Basic computer skillset and able to use software such as Excel, PowerPoint, etc.
• Possess own transportation.
• Willing to travel.

Responsibilities:

• Expected to work at the highest standard at all times to ensure outlet product and service quality.
• Manage and brew the beverage based on in-house recipes.
• Conduct Quality Control tests and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales targets with actions in place to meet sales targets set.
• Plan and manage outlet staff, prepare weekly work schedule, and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlet staff to meet outlet’s staffing requirement.
• Manage outlet inventory, ensuring sufficient inventory to meet daily sales.
• Manage all receipts of the outlet, including cash, card payment, and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlet costing, including raw material costing, staff costing, and other utilities costs and expenses, ensuring the outlet meets profitability targets set.
• Ensure outlet operation guide is adhered to by outlet and staff at all times.
• Ensure the best customer experience is provided to all outlet customers, and handle issues and complaints raised by customers adequately.
• Monitor and maintain outlet cleanliness and equipment, arranging for necessary maintenance if needed.
• Participate in operational processes, including preparation of beverages, handling cashier position, and any other relevant tasks of the outlet.

Compensation:

• Salary Range: RM 2.9k - 3.5k.
• Basic plus Allowance & Incentives up to RM 4,500 depending on candidate experience with additional Incentives provided.
• Employee Benefits.
• On-job Training & Development Provided.
• Rapid Career Advancement based on candidate on-job performance.
• Various Locations Available.
• Free CHAGEE Drinks.
• EPF SOCSO.

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