Assistant Manager - Training

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

About the role:

The Assistant Manager - Training will lead the organizational training efforts for our frontline retail employees across all brands. In this role, you will be responsible for devising and implementing a comprehensive training strategy that aligns with our business objectives. Your primary focus will be identifying training needs, designing relevant programs, and assessing their impact on employee performance (Productivity and efficiency) and customer satisfaction. The Assistant Manager - Training will also collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company. Successful candidates for this position typically have backgrounds in business, leadership, retail, development, or education.

Responsibilities:

• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
• Draw an overall or individualized training and development plan that addresses needs and expectations.
• Deploy a wide variety of training methods.
• Conduct effective induction and orientation sessions.
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
• Resolve any specific problems and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments and best practices.
• Manage the overall training for all business entities.

Requirements:

• At least 3 - 5 years of experience in the retail industry.
• Hands-on experience in implementing various training, learning & development procedures, with a background in developing and deploying a learning cycle for the company.
• Capacity for creative thinking and strong communication skills with a variety of people.
• Updated on industry trends to advise senior management and internal stakeholders, enabling effective strategies for promoting people growth.
• Fair understanding of technology platforms available in the work area.
• Ability to influence stakeholders with a strong and logical mindset, backed by strong domain understanding.
• Analytical, courageous, and detail-oriented with large database management skills.
• Excellent verbal and written communication skills.
• Experience in driving large projects for the company.
• Excellent communication and leadership skills.
• Ability to plan, multi-task and manage time effectively.
• Customer-centric mindset and extrovert personality.