Assistant Manager - Refund and Settlement

Assistant Manager - Refund and Settlement

The Assistant Manager – Refund and Settlement will oversee the end-to-end processes of refund management, settlement reconciliation, and dispute resolution. This role ensures accurate, timely, and efficient processing of refunds and settlements, aligning with company policies and regulatory requirements. The individual will also collaborate with internal departments and external partners to address financial discrepancies and improve operational processes.

Key Responsibilities:

• Oversee and process customer refund requests promptly and accurately.
• Monitor refund transactions to ensure compliance with company policies and financial controls.
• Liaise with the Customer Support team to address and resolve refund-related inquiries.
• Settlement and Reconciliation:
  • Manage the daily settlement of transactions between payment gateways, banks, and merchants.
  • Perform reconciliation of settlement reports to ensure accuracy and completeness.
  • Investigate and resolve discrepancies in settlements and accounts.
• Dispute Handling:
  • Handle chargebacks, disputes, and payment discrepancies efficiently.
  • Collaborate with banks, payment processors, and customers to resolve disputes.
• Reporting and Compliance:
  • Prepare and maintain daily, weekly, and monthly reports on refund and settlement activities.
  • Ensure all activities comply with internal financial controls, audit requirements, and regulatory standards.
• Process Improvement:
  • Identify areas for improvement in refund, settlement and dispute processes.
  • Propose and implement solutions to enhance operational efficiency and accuracy.
• Team Management and Collaboration:
  • Assist the Manager in leading and mentoring the Refund and Settlement team.
  • Work closely with the Finance, Operations, Compliance & Customer Service teams to ensure seamless processes.

Qualifications and Skills:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3-5 years of experience in refund management, reconciliation, or financial operations, preferably in the payments or fintech industry.
• Strong knowledge of payment gateways, settlement processes, financial reconciliation and dispute handling.
• Proficiency in MS Excel and accounting software.
• Analytical skills with attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Ability to work under pressure and meet tight deadlines.

Preferred Skills:

• Experience in settlement, reconciliation, refund & chargeback handling and dispute resolution.
• Familiarity with regulatory requirements and compliance standards.
• Prior experience in team management or supervisory roles.