Assistant Manager _Policy Servicing-Party Alteration

Job Description - Assistant Manager _Policy Servicing-Party Alteration (220001Z5)

Job Number:

220001Z5

Assistant Manager, Party Alteration

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency to our proactive approach of delivering the best possible solutions in both life and general insurance.

The Role:

• Staff member of Party Alteration Team that covers Processing of Person Alterations, Policy Assignment & CRS/FATCA transactions. To provide technical guidance to junior team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation. To assist Manager in leading/ co-leading/ participate in projects and initiatives set in order to achieve the departmental and organisation key goals.
• Processing policyholder's application within authority / access given.
• Attend to complex transactions, i.e. analyze the issue concerned, root cause, and provide recommendations to overcome the issue.
• Attend to all enquiries and complaints from customers (internal/ external), agents, and vendors; closely monitor until closure, understand its root cause & act to prevent future occurrences.
• As Subject Matter Expert (SME) for the process of Processing of Person Alterations, Policy Assignment & CRS/FATCA transactions.
• Actively participate in projects and initiatives set in order to achieve the departmental and organization key goals.
• To assist Manager to carry out the tasks assigned, report progress and status.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• To take on any other ad-hoc tasks or assignments assigned by superior or management.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

The Person:

• Possess Degree in Business Administration, Finance, or any other related field(s).
• Majoring in Insurance or Finance would be an added advantage.
• Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt/Black Belt shall be an added advantage.
• Has minimum 5-7 years of working experience, with 2-3 years’ experience in a team leader role and/or senior associate/executive role.
• Strong interpersonal and communication skills.
• Proactive and able to work independently.
• Able to work under pressure.
• Able to translate business challenges into effective programme solutions.
• High level of integrity, takes accountability of work and good attitude towards teamwork.
• Takes initiative to improve the current state of things and is adaptable to embrace new changes.