Assistant Manager, People and Culture

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AboutQra (pronounced Q-ra)- is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.

As the Assistant Manager, People & Culture at Qra, you will play a vital role in building a positive and high-performing workplace culture that aligns with our mission and core values. You will be the main point of contact for day-to-day HR operations, ensuring smooth communication between our team members and leadership.

This role is ideal for someone who is proactive with excellent interpersonal skills, a sharp eye for detail and has a strong understanding of labor laws and government regulations. You should be comfortable navigating both strategic and operational HR tasks, managing multiple priorities simultaneously and demonstrating a strong sense of accountability in meeting deadlines and delivering results.

Key Responsibilities:

1. Payroll & HR Operations
   Ensure accurate and timely payroll processing, including attendance validation, allowances, and statutory contributions.
   Maintain and update employee data in the HR system and ensure compliance with regulatory requirement.
2. Foreign Worker and Hostel Management
   Liaise with foreign worker agencies to ensure all documentation and permits are current and compliant.
   Review and verify foreign worker attendance records and monthly agency invoice.
   Collaborate with hiring managers to coordinate worker placement and hostel arrangements.
   Oversee hostel conditions to ensure they meet company standards for cleanliness, safety, and overall living environment.
3. Employee & Industrial Relations
   Handle employee grievances, disciplinary matters, and conflict resolution with fairness and consistency.
   Support investigations and documentation for IR cases, including warning letters, domestic inquiries, and terminations.
   Ensure adherence to Malaysian labor laws and internal company policies.
4. Employee Engagement & Retention
   Assist in organizing employee engagement activities, promoting a positive workplace culture.
   Conduct exit interviews, analyze data and propose retention strategies.
   Conduct market and trend analysis to ensure effectiveness and competitiveness of existing C&B programs.
   Assist in reviewing and enhancing C&B policy & procedures to ensure continuous improvement and relevance.
5. Recruitment & Onboarding
   Lead and guide the team, applying creative strategies to attract the right talent.
   Provide support for manpower planning, recruitment and selection process.
   Oversee and enhance onboarding processes to ensure a smooth and engaging experience for new hires.
6. Performance Management
   Support the performance management cycle, including goal setting, performance reviews, and feedback sessions.
   Collaborate with managers to identify areas for improvement and development opportunities for employees.
   Assist in managing and tracking employee performance issues, providing support for coaching and improvement initiatives.
7. Learning & Development
   Identify training needs and collaborate with managers to create development programs that enhance employee skills and career growth.
   Coordinate internal and external training sessions, ensuring they align with business goals and employee development plans.
   Monitor and evaluate the effectiveness of training programs, ensuring continuous improvement and value to the team.
8. HR Policy & Compliance
   Assist in developing, implementing, communicating and enforcing company policies and procedures.
   Stay updated on employment law changes and ensure company compliance with labor laws.

Requirements:

• Bachelor’s degree in Human Resource Management, Business Administration or equivalent
• Minimum 5 years of HR generalist experience, preferably in retail, F&B or similar operational environment
• Strong working knowledge of Malaysian Employment Act and industrial relations practices
• Hands-on experience in payroll and HR operations. Familiarity with Rymnet system will be an advantage.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Must have:

• Strong interpersonal and communication skills
• A strong sense of ownership, integrity, and a people-centric mindset
• Self-motivated, proactive and resourceful, with a commitment to continuous learning and a hands-on approach
• Highly detail-oriented with excellent follow-up capabilities
• Strong time management skills with the ability to thrive under pressure
• Capable of multi-tasking and working efficiently in a fast-paced environment