Assistant Manager, Order Management

Work Location:

• Glenmarie, Shah Alam

Responsibilities:

• Lead and mentor a team of Customer Service Coordinators to meet performance and order fulfillment targets.
• Oversee the full order processing cycle, ensuring accuracy and timely delivery.
• Implement and maintain ISO Quality Procedures, ensuring compliance with standards.
• Manage customer complaints and implement corrective actions (CAPA) as needed.
• Collaborate with internal teams, 3PL logistics, and vendors to ensure smooth order fulfillment.
• Track and analyze key performance metrics to drive continuous improvement.
• Manage special assignments as directed by management.

Requirements:

• Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics or a related field.
• 10 years of experience in order processing, customer service, supply chain management or logistics.
• 3-5 years of supervisory experience with proven leadership in managing teams.
• Proficient in SAP or S/4 Hana systems.
• Strong understanding of ISO 9001 and GDMPD standards and order fulfillment processes.
• Effective communication, problem solving and organizational skills.

Why Sysmex Malaysia?

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

Application Process: Apply now via LinkedIn or email to our recruitment team at hr@sysmex.com.my.

At Sysmex Malaysia, we value diversity and inclusivity, and we welcome individuals with relevant experience to apply and join our dynamic team.

“Together For A Better Healthcare Journey”.