Assistant Manager, Merchant Data Analytics & Improvement

For over a decade, Grab has seamlessly connected Malaysian people to a range of services—food, groceries, rides, and more. Take a tour and get to know this one-stop destination for making life more convenient for the local community.

Meet the Operations and Sales team

Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.

Responsibilities

To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.

The Application Process

What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.

Step 1: Apply.

We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.

Step 2: Getting to know you.

Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.

Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.

Step 4: Is it a culture match?

Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.

Grab a spot in our talent community

Want to be the first to know about Grab opportunities? Keen to stay up-to-date with our latest revelations? Ready to learn more about life at Grab and our amazing teams?

Join our talent community and you’ll never miss a beat.