Assistant Manager - IT Infrastructure & Support

Job Summary

Primary focus will be on IT Support for CRE division (e.g Leisure & Hospitality, Leasing, Retail & Malls, CRE-Central and CRE-Project).

Key Responsibilities

1. Manage all existing IT Infrastructure and End-User equipment within the CRE Division to ensure functionality on a day-to-day basis.
2. Provision necessary devices, support issue resolutions, and provide user IT-related assistance.
3. Transition all new systems from the Applications, Infrastructure, and Project teams to assume ongoing support efforts.
4. Support end-user computing environment in areas of client hardware & network connectivity, Active Directory records management, emailing systems, SharePoint, Office 365 related products, print technology, and other office software.
5. Lead and assist with pricing, promotions & admin settings for systems used within CRE Division such as BOS, Xilnex, Maxis Magento, Yardi, and other point-of-sales platforms.
6. Participate in installation, configuration, and testing procedures of all IT Infrastructure equipment implementations.
7. Liase with service providers and vendors to analyze, troubleshoot, resolve, and document operational issues that cannot be resolved within the IT Support or Gamuda Group IT team.
8. Maintain service uptime for all servers, storage, network equipment, backup/storage components, emails, collaboration tools, mobile devices, Enterprise Services, and other related IT backend equipment.
9. Perform necessary system upgrades and patches to keep all versions of IT Infrastructure equipment up-to-date.
10. Perform required Backup and Restoration to meet financial and business compliance.
11. Provide alternative or backup solutions to end-users in the event of failures to allow business operation resumption.
12. Assist in technical servers and system fail-over decisions during Disaster Recovery activation and execution.
13. Comply with all matters pertaining to Quality, Safety & Health, and Environment as required by the Company.
14. Assist in budget planning and the procurement process for IT equipment, services, and solutions.
15. Any other duties assigned by Management.

Qualifications

• Diploma / Advanced Diploma / Bachelor’s Degree / Masters in IT related qualification.
• Experience in Key Infrastructure Technologies: Expertise in Windows Server 2012 Enterprise, VMware, HP Data Protector (Backup & Storage), iSCSI storage technologies, Firewall security, Networking including VLAN segmentations, inter-office WAN provisioning, and modern network monitoring and management solutions such as Meraki and Aruba switches.
• Cloud Computing: Knowledge of Google Cloud or similar cloud platforms.
• End-User Support: Proficient in supporting mobile computing, laptop/desktop devices, office application software, and telephony services.
• Peripheral and System Support: Skilled in managing printers, projectors, door access systems, and other IT-related end-user infrastructures.
• Industry-Specific Experience: At least 2-5 years of experience supporting IT environments in themed parks or similar organizational levels.
• Database and Application Management: Familiarity with MySQL/SQL databases and corporate application systems such as ERP is advantageous.
• Certifications and Added Skills: ITIL V4, PMP, CCNA, or CCNP are highly desirable, alongside knowledge of O365 products, including Power Apps and Power BI.
• Staff Management: Proven ability to manage and supervise IT staff.
• Flexibility: Availability to work during off days or outside standard working hours.

Skills & Abilities

Able to communicate well with all levels, has a high level of integrity, analytical, problem-solving, resourceful, able to work independently with minimal supervision, able to work under pressure to meet tight deadlines, good people management skills, meticulous, able to multi-task, willing to travel, and willing to constantly improve.