Assistant Manager, Housekeeping - Tune Hotel KLIA2

Reporting to the Executive Housekeeper, you will be responsible for ensuring the rooms of the hotel are well-presented and maintained at all times. We don’t adhere to strict job descriptions; we all like to pitch in. However, here’s an idea of how we see the role.

Key Responsibilities:

• Assist the Housekeeping Manager in the daily operation of the department, including supervision of room, laundry, and public area cleaning.
• Monitor and maintain the hotel’s cleanliness standards in all guest rooms and public areas.
• Train and mentor housekeeping staff, ensuring that all members understand and comply with hotel standards and operating procedures.
• Assist with scheduling and managing staff levels to maintain budgeted levels of employment and ensure adequate staffing throughout the year.
• Inspect rooms and public areas to ensure compliance with cleanliness, maintenance, and safety standards.
• Manage inventories of guest supplies, cleaning supplies, and linens, and order as needed.
• Address and resolve guest complaints regarding housekeeping service or accommodations.
• Coordinate with other departments to ensure that guest needs are met and operations are efficient.
• Participate in budgeting and forecasting for the housekeeping department, focusing on cost-saving measures.
• Ensure compliance with all safety and sanitation policies and procedures.

Qualifications:

• 5 years of previous experience in housekeeping management or supervisory roles within a hotel environment.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in housekeeping management systems and relevant computer applications.
• A commitment to delivering high levels of customer service and cleanliness.
• High level of verbal and written communication skills in English and Bahasa Malaysia.
• You are a huge people person – a natural host who promotes a hospitable attitude.
• You always see the glass as half full.
• You are someone we can rely on to be reliable and honest.

Education:

• A diploma or degree in Hospitality Management or a related field is preferred.

Who Are We?

Ormond Group rethinks hospitality for the contemporary traveler. Our vision is to create experiences that positively influence the way people live, work, and have fun together. Our hotels are a collection of individually designed hotels, meaningful spaces that welcome all – guests, locals, and nomads alike. Our people are the heart and soul of our brand. An Ormond experience is about service that matters. We make our guests feel at ease and at home. Every experience is thoughtfully designed to leave a lasting impression.

Ormond Group owns and operates three distinct brands – Ormond Hotels, MoMo’s, and Tune. We are backed by serial entrepreneurs and investors who have built successful, disruptive ventures from scratch, such as AirAsia. Our team is committed to building highly profitable businesses and winning awards while having a lot of fun. Learn more about us at www.ormondhotels.com.