Assistant Manager - Guest Services - Hyatt Regency Kuala Lumpur at KL Midtown

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Services is responsible for ensuring the smooth and efficient operation of Guest Services within the Rooms Division. They must handle guest inquiries in a courteous and efficient manner, report guest complaints or issues to the Guest Services Manager for necessary action and ensure follow-up with guests.

Summary

The Assistant Manager - Guest Services is responsible for ensuring the smooth and efficient operation of Guest Services within the Rooms Division. They must handle guest inquiries in a courteous and efficient manner, report guest complaints or issues to the Guest Services Manager for necessary action and ensure follow-up with guests.

Qualifications

1. Diploma or Bachelor's degree in Hospitality or Tourism Management.
2. Minimum 3 years of experience in a similar role with an international 5-star chain hotel.
3. Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.

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